FAQS
You asked, we answered
HOW DO I SEND YOU MY LOGO OR DESIGN?
To send us your logo or design, simply use the "Add Graphic" function on your order page to upload your PDF file. Alternatively, you can email your graphics or revisions in PDF format to [TBD email address].
ARE YOUR PRODUCTS PRINTED?
No, we specialize in applique flags and banners. Each piece is meticulously handcrafted using applique techniques for a premium and durable finish.
HOW LONG DOES PRODUCTION TAKE?
Our production process typically takes 3-4 weeks. We take pride in the meticulous craftsmanship that goes into each order to ensure the highest quality outcome.
DO YOU SELL GIFT CARDS?
Yes, we offer gift cards! Treat your loved ones to the joy of custom applique flags and banners by gifting them a personalized gift card. Contact our customer support to learn more.
DO YOU OFFER SAME-DAY DELIVERY?
At this time, we do not offer same-day delivery. As our products are handmade to order, we require adequate time for production and quality assurance.
CAN I HAVE MY ORDER GIFT WRAPPED?
Absolutely! We offer gift wrapping options for your convenience. Simply let us know your preference during the ordering process, and we will ensure your order is beautifully wrapped.
WHERE DO YOU SHIP TO?
We ship our products worldwide. Regardless of your location, we'll ensure your custom applique flag or banner reaches you with care and precision.
CAN I PICK UP THE PRODUCT?
If you reside in the Greater Vancouver Area, you have the option to pick up your order. Select the local pickup option during checkout, and we'll coordinate the details with you.